Delivery

How much will delivery cost?

Speckled Frog Toys charges a flat rate of $9.95 for delivery Australia-wide on most items. On a small number of large and bulky articles, postage is calculated based on parcel size / weight. The postage costs for these large items is clearly displayed in the item product descriptions. These products are listed below for your information:

Hape - My Little Mansion

How will you send my order?

Speckled Frog toys uses Australia Post E-Parcel for all deliveries. Each Eparcel has a unique consignment number. When your order is despatched we will email you with your consignment number and you can track your parcel by logging on to the Eparcel website at www.eparcel.com.au Each parcel also requires a signature on delivery. If you are not home at the time of delivery, your parcel will be returned to your local Post Office for collection. A calling card will be left to notify you of the parcels location.

When will my order arrive?

Speckled Frog Toys offers same day despatch for orders and payments received by 2pm (excluding weekends and public holidays). If the order is received after 2pm, parcels will be despatched within 24 hours of receiving cleared payment, providing all ordered items are in stock. If for some reason there is a delay in the delivery due to stock availability we will notify you by email.

Australia Post provides the following recommendations for delivery times:
Western Victoria – next business day
Victoria – 1-3 business days
Sydney, Canberra, Brisbane, Adelaide, Hobart – 3-5 business days
Perth, Darwin and regional centres – 5 to 7 business days

We do our very best to ensure that you receive your parcel promptly, however, once your item is despatched we do not accept any responsibility for postage delays. If you are at all concerned about receiving your parcel on time please send us an email before despatch to discuss your delivery options.

Can I pick up items in store?

If you would like to pick up your order from our retail shop please select this option at checkout and we will hold the items for you.